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Latest News

First Contact Physiotherapist appointments now available

As of 1st July 2020 Patients can now be booked directly into Musculoskeletal assessment clinics running at Theatre Royal Surgery, Dereham. These are run by Specialist Physiotherapists and provide rapid access to assessment and advice for anyone suffering with joint pains or injury.

They can provide you with information and guidance on how mange your condition as well as exercise and treatment advice. They will be able to liaise with the GP’s if required or refer on to other services if they feel it’s appropriate.

For more information or to book an appointment simply contact Reception.

Coronavirus Update: Patients requested to wear a face covering.

We now request that all patients attending the surgery for appointments wear a face covering.

They can be made at home or a scarf/improvised face covering is acceptable.  Please do not purchase surgical masks as these are needed for healthcare workers.

If you have any of the following symptoms you should not attend the surgery

  • a new continuous cough
  • a new fever
  • loss of/change in smell or taste

We have moved to a full telephone triage system for consultations and any pre-booked appointments are subject to change.


Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

Volunteers needed during the Coronavirus Pandemic

Anyone wishing to volunteer who is already DBS checked and has access to a vehicle should contact Richard Wills from Breckland Council via email and should also sign up online via

Anyone wishing to volunteer via the Mattishall Volunteer Hub or MVH (covering requests for help from residents of Mattishall & Welborne only) should call 07940 764588. Helen Brook is co-ordinating the scheme.

GP retirement and new GP - February 2020

Dr Hywel Jones has now retired from the practice and will no longer be seeing patients.  The partnership will continue to be known as Dr Jones and Partners as Dr Elizabeth Jones has taken over as senior partner.  Dr Chukwunwike has joined the practice and will be seeing patients at both Mattishall and Lenwade Surgeries from the 3rd February 2020.


Improved Access - extra appointments available at mid-Norfolk practices

This Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals. 


Appointments will be available at the following Mid-Norfolk practices;


  • Orchard Surgery Dereham - call 01362 692916
  • Theatre Royal Surgery Dereham - call 01362 852800
  • Toftwood Surgery Dereham - call 01362 691196
  • Elmham Surgery North Elmham - call 01362 668215

Patients will be able to request an appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends.

These appointments can be pre-booked and are intended to be beneficial to those patients that have difficulty attending during our normal surgery hours.

Ear Syringing Service Reinstated

The Nursing Team are now providing a limited in-house ear syringing service to patients.  Patients will continue to be requested to follow the ear care advice currently supplied instructing patients to oil for 2 weeks and use sodium bicarbonate ear drops for a further 2 weeks. 

Evidence has shown that removing wax from blocked ears is, in most cases, unnecessary and also shows that syringing comes with risk of infection and ear drum perforation.

If symptoms remain troublesome patients can book a 10-minute Ear Inspection appointment with the Practice Nurse for assessment.  Patients will then be offered an ear syringing appointment if indicated at a later date. Referral to the Micro-suction service at Wymondham will only be offered if ear syringing has been unsuccessful.


Successful charity bid


On behalf of the practice, the Mattishall & Lenwade Surgeries Equipment Fund was successful in obtaining funding through the Tesco Bags of Help scheme and received funding to purchase a new ECG machine.  Thank you to everyone that supported the charity when they visited Tesco Dereham.

New opening times for Pharmacy/Dispensary at Mattishall

Each Wednesday the Pharmacy/Dispensary staff will be involved in staff training between 8.30am and 9am.  Therefore, the Pharmacy/Dispensary will now open at 9am each Wednesday.

NHS Health Checks

From June 2018, NHS Digital, acting on behalf of Public Health England (PHE), will be collecting information about people who are invited to an NHS Health Check.  Further information can be obtained in the below link 

Patient information notice on use of NHS Health Check data

Urgent 'book on the day' appointments can be requested by calling Reception at 8.30am for morning clinic and at 12noon for afternoon clinic

If you have a seasonal illness which requires more than a pharmacy but you don't need emergency treatment, we encourage our patients to contact Reception and request an urgent 'book on the day' appointment rather than attending an emergency service such as Accident and Emergency. 


Detailed Coded Record (DCR) - we are now granting access.

We have now enabled the functionality on our clinical system to allow patients to request access to their Detailed Coded Record.

In 2016 we ran a successful pilot with members of the Patient Reference Group to test our process for granting patient’s access to their Detailed Coded Record (DCR) via SystmOnline.

We are now in the process of granting access to patients that have requested access to their Detailed Coded Record – please be aware that a GP needs to check each patient record as part of the process of granting access so there is a considerable administration burden on the practice and we have no set time frame for how quickly requests will be responded to.

You need to be registered for SystmOnline and make your request while logged in using the 'Manage Online Services' option under Your Account.

Please contact Emma Edwards for more details.

Named Accountable GP

Each patient is allocated a named GP who is responsible for patients' overall care at the Practice, and all new patients are informed of who this is in their welcome letter.  You can contact the Practice at any time if you wish to know who this is.  If you have a preference as to which GP is nominated as your named GP the Practice will make reasonable efforts to accommodate your request.  This will not affect your choice of GP when booking an appointment. 

Shingles vaccines now available for eligible patients

Please book with Reception

Pneumovax is available for for over 65's and at risk patients

Please book with Reception

SMS Text Messages - The surgery now sends appointment confirmation and reminders via test message. Please ensure we have your correct details

Friends & Family Test - please complete by clicking on the link or collect a card from Reception

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