News from Patient Participation Conference
Practice Manager Steve Middleton and patient representative Jenny Holland recently attended a Patient Participation Conference at Bawdeswell Village Hall. You can read the report from the event.PPG Conference report
Ordering your medication
Phone ordering for medication has now ceased at both Mattishall and Lenwade Surgeries. Queries are still dealt with between 9.30am and 11.30am and between 3pm and 5pm by calling Mattishall Dispensary on 01362 858585 or by calling Lenwade Dispensary after 10am on open days.
NHS Health Checks
From June 2018, NHS Digital, acting on behalf of Public Health England (PHE), will be collecting information about people who are invited to an NHS Health Check. Further information can be obtained in the below link
Patient information notice on use of NHS Health Check data
New Phone System - both surgeries GO LIVE with an enhanced phone system in February
Mattishall Surgery GO LIVE on Wednesday 14th Feb and Lenwade Surgery GO LIVE on Thursday 15th February 2018. The new system will introduce call queuing and call recording and will allow call flows to be monitored. We hope that it will improve the patient experience when contacting both sites.
Urgent 'book on the day' appointments can be requested by calling Reception at 8.30am for morning clinic and at 12noon for afternoon clinic
If you have a seasonal illness which requires more than a pharmacy but you don't need emergency treatment, we encourage our patients to contact Reception and request an urgent 'book on the day' appointment rather than attending an emergency service such as Accident and Emergency.
Withdrawal of Ear Syringing Service
The Practice has taken a clinical decision to withdraw the in-house ear syringing service provided by our Nursing Team. From 1st December 2017 the nurses will no longer routinely syringe ears.
Evidence has shown that removing wax from blocked ears is, in most cases, unnecessary and also shows that syringing comes with risk of infection and ear drum perforation.
Patients will continue to be requested to follow the ear care advice currently supplied instructing patients to oil for 2 weeks and use sodium bicarbonate ear drops for a further 2 weeks.
If symptoms persist patients can book a 10-minute Ear Inspection appointment with the Practice Nurse for assessment and possible referral to the Micro-suction service at Wymondham.
Summer 2018 newsletter is now available
Copies are available in the practice for patients to collect or can be accessed by clicking on the link.
2018 Summer Newsletter
You can also view previous copies here
Patient Newsletter Spring 2017
Patient Newsletter November 2016
Patient Newsletter Summer 2016
Patient Newsletter May 2016
Patient Newsletter March 2016
Patient Newsletter October 2015
Patient Newsletter September 2015
Patient Newsletter July 2015
Patient Newsletter May 2015
Patient Newsletter March 2015
Patient Newsletter January/February 2015
Detailed Coded Record (DCR) - we are now granting access.
We have now enabled the functionality on our clinical system to allow patients to request access to their Detailed Coded Record.
In 2016 we ran a successful pilot with members of the Patient Reference Group to test our process for granting patient’s access to their Detailed Coded Record (DCR) via SystmOnline.
We are now in the process of granting access to patients that have requested access to their Detailed Coded Record – please be aware that a GP needs to check each patient record as part of the process of granting access so there is a considerable administration burden on the practice and we have no set time frame for how quickly requests will be responded to.
You need to be registered for SystmOnline and make your request while logged in using the 'Manage Online Services' option under Your Account.
Please contact Emma Edwards for more details.
Named Accountable GP
Each patient is allocated a named GP who is responsible for patients' overall care at the Practice, and all new patients are informed of who this is in their welcome letter. You can contact the Practice at any time if you wish to know who this is. If you have a preference as to which GP is nominated as your named GP the Practice will make reasonable efforts to accommodate your request. This will not affect your choice of GP when booking an appointment.
Shingles vaccines now available for eligible patients
Please book with Reception
Pneumovax is available for for over 65's and at risk patients
Please book with Reception
SMS Text Messages - The surgery now sends appointment confirmation and reminders via test message. Please ensure we have your correct details
Friends & Family Test - please complete by clicking on the link or collect a card from Reception