New Phone System - both surgeries GO LIVE with an enhanced phone system in February
Mattishall Surgery GO LIVE on Wednesday 14th Feb and Lenwade Surgery GO LIVE on Thursday 15th February 2018. The new system will introduce call queuing and call recording and will allow call flows to be monitored. We hope that it will improve the patient experience when contacting both sites.
Winter Pressures 2018 - extra GP appointments available. Urgent 'book on the day' appointments can be requested by calling Reception at 8.30am for morning clinic and at 12noon for afternoon clinic
During February we are working with NHS England to offer extra GP appointments. These appointments are available so that you can be treated when you need to be seen by a GP at short notice. Over winter lots of people have seasonal illnesses which require more than a pharmacy but don't need emergency treatment and in these circumstances we encourage our patients to contact Reception and request an urgent 'book on the day' appointment rather than attending an emergency service such as Accident and Emergency.
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
Withdrawal of Ear Syringing Service
The Practice has taken a clinical decision to withdraw the in-house ear syringing service provided by our Nursing Team. From 1st December 2017 the nurses will no longer routinely syringe ears.
Evidence has shown that removing wax from blocked ears is, in most cases, unnecessary and also shows that syringing comes with risk of infection and ear drum perforation.
Patients will continue to be requested to follow the ear care advice currently supplied instructing patients to oil for 2 weeks and use sodium bicarbonate ear drops for a further 2 weeks.
If symptoms persist patients can book a 10-minute Ear Inspection appointment with the Practice Nurse for assessment and possible referral to the Micro-suction service at Wymondham.
2017 Flu campaign - book your appointment now!
We have a small stock of flu vaccines left at both Mattishall and Lenwade Surgeries. Patients over 65’s and other eligible patients at risk from the effects of influenza can still receive the vaccine this winter.
Please request an appointment time via Reception
Eligible patients are as follows:
- Aged over 65 as at 31st March 2018.
- In clinical risk groups including patients with chronic respiratory disease, chronic heart disease, chronic kidney disease, chronic liver disease, chronic neurological disease and those with medication controlled diabetes.
- Immunosuppressed patients, patients with cochlear implants and patients with cerebrospinal fluid leaks are also eligible.
- Pregnant patients
- Obese patients with a Body Mass Index over 40
Our latest newsletter is now available
Copies are available in the practice for patients to collect or can be accessed by clicking on the link.
Patient Newsletter Spring 2017
You can also view previous copies here
Patient Newsletter November 2016
Patient Newsletter Summer 2016
Patient Newsletter May 2016
Patient Newsletter March 2016
Patient Newsletter October 2015
Patient Newsletter September 2015
Patient Newsletter July 2015
Patient Newsletter May 2015
Patient Newsletter March 2015
Patient Newsletter January/February 2015
Detailed Coded Record (DCR) - we are now granting access.
We have now enabled the functionality on our clinical system to allow patients to request access to their Detailed Coded Record.
In 2016 we ran a successful pilot with members of the Patient Reference Group to test our process for granting patient’s access to their Detailed Coded Record (DCR) via SystmOnline.
We are now in the process of granting access to patients that have requested access to their Detailed Coded Record – please be aware that a GP needs to check each patient record as part of the process of granting access so there is a considerable administration burden on the practice and we have no set time frame for how quickly requests will be responded to.
You need to be registered for SystmOnline and make your request while logged in using the 'Manage Online Services' option under Your Account.
Please contact Emma Edwards for more details.
Named Accountable GP
Each patient is allocated a named GP who is responsible for patients' overall care at the Practice, and all new patients are informed of who this is in their welcome letter. You can contact the Practice at any time if you wish to know who this is. If you have a preference as to which GP is nominated as your named GP the Practice will make reasonable efforts to accommodate your request. This will not affect your choice of GP when booking an appointment.
Shingles vaccines now available for eligible patients
Please book with Reception
Pneumovax is available for for over 65's and at risk patients
Please book with Reception
SMS Text Messages - The surgery now sends appointment confirmation and reminders via test message. Please ensure we have your correct details
Friends & Family Test - please complete by clicking on the link or collect a card from Reception